Privacy Policy

1. Introduction

At FastPermits, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered permit and building code assistance service.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Submit inquiries through our contact forms
• Complete user surveys or provide feedback

This information may include your name, email address, phone number, billing information, and professional details relevant to your building and permit needs.

2.2 Chat Conversation Data

When you use our AI chatbot service, we collect and process the content of your conversations with our AI system, including questions about permits, building codes, and related inquiries.

2.3 Usage Data

We automatically collect certain information about how you interact with our website and services, including IP address, browser type, pages viewed, time spent on pages, and other analytics data.

2.4 Uploaded Documents

Any documents you upload to our system for analysis by our AI tools are collected and processed according to this policy.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI services
• Process transactions and manage your account
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and administrative messages
• Train and improve our AI models to better respond to user queries
• Monitor usage patterns and analyze trends to enhance user experience
• Enforce our terms, conditions, and policies

4. AI Training and Data Usage

To improve our AI capabilities, we may use anonymized conversation data to train our machine learning models. This helps our system better understand permit and building code requirements and provide more accurate responses to future queries.

You can opt out of having your data used for AI training purposes by contacting us at info@fastpermits.co.

5. Data Sharing and Disclosure

We may share your information with:

• Service providers who help us deliver our services (payment processors, cloud hosting providers, etc.)
• Professional advisers such as lawyers, auditors, and insurers
• Regulatory authorities, law enforcement, or other third parties when required by law
• Business partners with your consent

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Chat conversation data and uploaded documents may be retained to improve our AI services and to comply with our legal obligations.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to personal data we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information in certain circumstances
• Restriction or objection to our processing of your data
• Data portability to transfer your data to another service
• Withdrawal of consent where processing is based on consent

To exercise these rights, please contact us at info@fastpermits.co.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

11. Contact Us

If you have questions or concerns about this privacy policy or our practices, please contact us at:

Email: info@fastpermits.co